Amazon · Test report rejected

Amazon rejected my CPSC test report. Why, and how do I fix it?

Last verified October 21, 2026 · General information, not legal advice

Short answer: Amazon usually rejects a children's product test report for one of seven reasons: the lab isn't CPSC-accepted for that rule at that location, the product or company on the report doesn't match your listing and CPC, a required test is missing, the report is too old or uses an old edition such as ASTM F963-17, it's a factory report for a different product or prototype, a result isn't Pass, or the CPC that goes with it is missing elements. Fix the specific gap, then resubmit one complete, matching package through the same request in Account Health (for toys, through Amazon's approved testing provider).

Last verified: October 21, 2026. General information, not legal advice. KidsTestingLabs is an independent directory and guide: we don't test products and never issue or certify Children's Product Certificates. The US importer or US manufacturer is responsible for certifying compliance.

Common reasons

Why did Amazon reject my report?

Seven gaps cause most rejections. Find yours in the left column.

ReasonWhat it looks likeFix
1. Lab not CPSC-accepted for that ruleThe lab is ISO 17025 accredited but isn't on the CPSC list, or isn't accepted for one of the rules on the report, or the report came from a different lab location (Lab ID) than the accepted oneLook up the Lab ID on the CPSC lab search and confirm every rule on your report is in its scope. If not, retest those rules at an accepted lab
2. Name, model or ASIN mismatchBrand, product name, model or photos on the report differ from the listing; the applicant isn't the importer on your CPCAsk the lab to reissue with corrected identifiers if it's the same tested product. Rebranded product: Amazon staff say you may need an affidavit from the report applicant that the products are identical
3. Missing testsNo ASTM F963-23 sections, no phthalates, no small parts for an under-3 toy, a component or color left out of chemistry, no tracking-label evidenceAdd the missing tests at a CPSC-accepted lab (a supplemental report is fine) and cite each rule on the CPC
4. Too old, or old editionToy report issued more than 12 months ago, or tested to F963-17 for a toy made after April 20, 2024Retest to the current edition. See our F963-23 vs F963-17 guide
5. Factory report doesn't fitA generic report in the factory's or another seller's name, a different model, or a prototype/pre-production sampleTest production samples of your exact product, with your company as applicant
6. Not all PassAny result marked Fail, Not compliant or left blankFix the product, retest, and submit only a fully passing report
7. CPC missing elementsThe CPC lacks one of the 7 elements, lists Amazon as importer, or cites rules the report doesn't coverReissue the CPC with all 7 elements, your company as certifier, and the same rules as the report

Sources: CPSC lab search, CPSC: Selecting a third-party laboratory, Amazon Seller Central: Children's toys, Amazon Product Compliance Guidelines (PDF), Amazon staff reply, Seller Forums: what a requested test report must include, Amazon staff reply, Seller Forums: what a requested CPC must include, CPSC: Children's Product Certificate, CPSC: Toy Safety Business Guidance. Where a reason is Amazon practice reported by Amazon staff in Seller Forums rather than an Amazon help page, we say so. Last verified: October 21, 2026.

Reason 1

How do I check the lab is CPSC-accepted for my tests?

Acceptance is per lab location and per rule, not per company.

  1. Find the lab's name and address on the report and search it on the CPSC lab search.
  2. Open the matching location (each one has its own Lab ID) and read its accepted scope.
  3. Tick off every rule on your report: ASTM F963-23 sections, 16 CFR 1307 phthalates, total lead, 16 CFR 1303 lead in paint, 16 CFR 1501 small parts, and any other rule cited.
  4. Anything not in scope needs retesting at a lab that is accepted for it.

Amazon's compliance guidelines say children's products must be tested at a CPSC-accepted third-party lab, and CPSC says acceptance applies to specific rules (Amazon compliance guidelines, CPSC: rules requiring third-party testing). Our lab directory shows Lab IDs to search. Last verified: October 21, 2026.

Reason 2

What has to match between the report, CPC and listing?

Amazon or the testing provider compares them side by side.

  • Product name and model or SKUSame on report, CPC and listing. The CPC must identify the product well enough to match only that product.Match
  • Photos of the tested sampleAmazon staff say a product image matching the ASIN design or model is expected; color variations are acceptable.Reported
  • Applicant and certifierThe report applicant should line up with the importer or US manufacturer who certifies on the CPC. Amazon can't be listed as importer or responsible party.Match
  • Age gradeAmazon staff list age grading as required on reports for children's products.Reported
  • Rebranded productIf the make and model on the report differ from the listing, Amazon staff say you may need an affidavit from the report applicant confirming the tested product is identical.Reported
  • Non-editable PDFAmazon staff say the report must be in a non-editable format. Don't edit or merge it.Reported

Sources: Amazon staff reply, Seller Forums: what a requested test report must include; Amazon staff reply, Seller Forums: what a requested CPC must include; eCFR: 16 CFR part 1110 (certificates of compliance) (16 CFR 1110.11). "Reported" = Amazon staff replies in Seller Forums, not an Amazon help page. Last verified: October 21, 2026.

Reason 3

Which tests does Amazon expect on a toy report?

Amazon's US children's toys policy, plus the lead rules every children's product needs.

RequirementRuleNotes
Toy safety standardASTM F963-23 (16 CFR 1250)Report must show “ASTM F963-23” and the section numbers tested
PhthalatesCPSIA section 108 / 16 CFR 1307Every accessible plasticized component
Small parts16 CFR 1501Toys for children under 3
LeadTotal lead (15 U.S.C. 1278a); lead in paint (16 CFR 1303)CPSC says toy certificates cite these alongside F963 section 4.3.5
Tracking labelCPSA section 14(a)(5)Photos of the permanent marks on product and packaging

Sources: Amazon Seller Central: Children's toys, CPSC: Toy Safety Business Guidance, Federal Register, Jan 18, 2024: ASTM F963-23 direct final rule (89 FR 3344) (test reports to F963-23 must show “ASTM F963-23” and specific sections), CPSC: Tracking labels. Last verified: October 21, 2026. See our ASTM F963 guide and lead and phthalate guide.

Reason 4

Is my report too old?

  • Amazon toys: Amazon's toy policy asks for a report from a CPSC-accepted lab issued within the previous 12 months (Amazon: Children’s toys).
  • Old edition: toys manufactured after April 20, 2024 must meet ASTM F963-23. A report to F963-17 only supports toys made before that date (CPSC toy safety guidance). See F963-23 vs F963-17.
  • CPSC periodic testing: children's products in continuing production need periodic third-party testing; without a periodic testing plan, at least once a year (16 CFR 1107.21).

Last verified: October 21, 2026.

How to fix it

How do I fix the rejection and resubmit?

One complete, matching package beats several partial ones.

  1. Read the rejection reason in Seller Central (Performance → Account Health → Policy Compliance → Food and Product Safety Issues). Note the ASIN, policy and the exact document Amazon flags.
  2. Map it to a reason above and fix only that gap first: reissue (identifiers), supplement (missing tests) or retest (wrong lab, old edition, prototype, failed result).
  3. Line up the CPC. Same product identifiers, same rules as the report, your company as certifier, all 7 elements, in English.
  4. Resubmit through the same request. For children's toys, Amazon routes documents through an Amazon-approved testing (TIC) provider via Direct Validation; other children's categories are submitted from Account Health.
  5. Think it's not a children's product? Use Amazon's appeal option instead of paying for tests you may not need.

Sources: Amazon Seller Central: Submit compliance information or an appeal, Eurofins: Amazon Direct Validation guide (Oct 2026), SGS: Amazon TIC Direct Validation for toy sellers, CPSC: Children's Product Certificate. Last verified: October 21, 2026. General information, not legal advice. KidsTestingLabs doesn't test products and never issues or certifies CPCs.

FAQ

Frequently asked questions

Why does Amazon reject a report from an ISO 17025 lab?

ISO 17025 accreditation alone isn't enough for children's products. The lab must be CPSC-accepted for each rule tested, at the location that tested your product. Check the Lab ID on the CPSC lab search.

Can the lab just change the brand name on my report?

Only the lab can reissue a report, and only for the product it actually tested. For a rebranded product, Amazon staff say you may need an affidavit from the report applicant confirming the tested product is identical to your listing.

My toy report is 13 months old. Will Amazon accept it?

Amazon's toy policy asks for a report issued within the previous 12 months, so plan to retest before the anniversary.

Is an ASTM F963-17 report still OK?

Only for toys manufactured before April 20, 2024. Toys made after that date must meet ASTM F963-23, and the report must say “ASTM F963-23” with the sections tested.

Can I use my factory's test report?

Only if it's from a CPSC-accepted lab, on production samples of your exact product, all results pass, and it supports a CPC you issue as the importer. Generic or other-company reports are a common cause of rejection.

Can KidsTestingLabs fix my CPC?

We don't issue or certify CPCs. Our free CPC builder lays out the 7 required elements so you can reissue yours, and we can get you quotes from CPSC-accepted labs if you need to retest.

Next step

Need a CPC or a lab report?

Our free CPC builder lays out all 7 required elements. No report yet? Estimate your test cost in a minute, then we'll send your product to up to 3 CPSC-accepted labs for quotes.

Sources

Official sources we checked

Checked October 21, 2026. Rules and marketplace policies change; confirm on the source before you act.